PRIVACY POLICY

Who are we?

PB Digital is a creative design agency that works with some of the world’s leading brands.

We are committed to protecting the privacy of our client and provide a safe and secure service where we deal with your personal information. This is information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you.

Information you give us

When you complete a form or volunteer your details in some other way, we typically collect the following information about you: your name, company name, email address, telephone number, social media handles and any associated areas of interest you have explicitly shared with us.

Information we collect automatically

When you visit our website we collect your IP address.

Information we collect and share with third parties

We collect and share anonymised data with third parties which typically takes the form of:

Behavioural data i.e. website analytics that tracks your visits to pages on our website via browser cookies and IP address using Google analytics.

Retargeting data which allows us re-market to you if you have previously visited certain pages on our website and / download content from our website.

For more information about our cookie policy, please see below.

 

How do we use your personal information?

We use your personal information to contact you for one of the following reasons:

• Where we have your consent: this is usually in cases where you have opted in to receive marketing and other forms of communications around topics that you’ve expressed interest in, this may include information about services offered by PB Digital.
• Where we have legitimate consent: this allows us to contact you in the event that we identify a data breach or similar issue which we need to bring to your attention.
• Where we have a legal obligation: this is where we have retained information for legal, financial and other communications purposes and we need to demonstrate that we have adhered to a process when handling your data.

How long do we keep your personal information for?

We would usually keep your personal information for 5 years and only ever amend your details if we are changing our databases but would not add to or change your details without your prior consent.

Who do we share your personal information with?

We only share your personal information with trusted third party data processors (like software platforms used to co-ordinate projects, communications systems providers such as SMS and email delivery platforms)  where we have retained them to provide services that you or our clients have requested. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We also share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

Finally, we share professional contact information within PB Digital to service financial needs such as invoicing and payment.

   

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal information necessary, or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.

 

Do we make automated decisions concerning you?

No, we do not carry out automated decision making.

 

Do we use Cookies to collect personal data on you?

Yes, with the goal of providing a better service to you by understanding how you use our website. Please see our cookie policy below for more details.

What are your rights?

By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.

 

Rights

What does this mean?

1. The right to object to processing
• You have the right to object to certain types of processing, including processing for direct marketing (for instance, if you no longer want to be contacted by email or sent newsletters).
2. The right to be informed
• You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
3. The right of access
• You have the right to obtain access to your information (if we’re processing it).
• This is so you’re aware and can check that we’re using your information in accordance with data protection law.
4. The right to rectification
• You are entitled to have your information corrected if it’s inaccurate or incomplete.
5. The right to erasure
• This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
6. The right to restrict processing
• You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
7. The right to data portability
• You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
8. The right to lodge a complaint
• You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.
9. The right to withdraw consent
• If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

baseless or excessive/repeated requests, or
further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

How will we contact you?

We may contact you by phone, email or social media. All contact details can be found on our website http://www.pbdigital.co.uk If you prefer a particular contact means over another please just let us know.

How can you contact us?

If you have any enquiries you can contact us at:

Paul Bennett, PB Digital, The Offices, Park Place, Winchester Road, Wickham, Hampshire PO17 5HA
paul.bennett@pbdigital.co.uk
01489 780 781

Cookies

Information about our use of cookies.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Essential Cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.